Manage Your Subscription
& Track Orders
Fit, Size & Care
Shipping & Returns
Billing & Cancellation
What is EBY?
Where are your products made?
I think you guys are awesome. Can I work for EBY?
I want to make EBY famous; who do I talk to for media and brand inquiries?
How can I support EBY?
Aside from wearing our undies loud and proud, you can become an EBY Emissary.
What’s that? It’s a person on a mission. You spread the EBY word and in return you get free undies, dinners, and the opportunity to visit a microfinance institution. More importantly, you get to have an impact and see real results for real women. Learn more here.
How does an EBY membership work?
1. You tell us what your personal style is like.
Are you a ‘tight, bright and preferably fluorescent’ kinda gal or do you prefer your undies to match your Scandinavian-themed linen? Everyone has their own flavor tell us yours and we’ll find the undies to match.
2. Choose your delivery preference.
3. We send you kick ass undies.
Straight to your door. Once you join, your membership will auto‑renew automatically prior to each shipment until you modify or cancel. So you’ll never have to worry about being stuck with saggy, see through undies ever again. [Insert karate kick]
How many pairs of undies come in each box?
Monthly plan ‑ 1 pair per box
Quarterly plan (4x per year) ‑ 3 pairs per box
In total, you’re getting 12 pairs - you just let us know the frequency at which you’d like them mailed to you.
Do you sell Gift Cards?
Yes we do! We offer 3 different gift card options for the lucky lady in your life. Click here to check them out. And yes, an EBY gift card is a guaranteed "top 10 presents I've ever received" kind of present.
How do you pick what you send me?
Unlike other brands we know how to listen to our customers. You tell us what you like and don’t. Our professional panty-choosers then curate a selection based on your preferences.
1 panty a month or 3 per quarter. It just depends on how much space you have in your drawer and if you like getting mail regularly or less often.
We’re constantly creating new designs and colors, so they have a lots to choose from.
Soon you’ll also have the option to add any specific colors or prints you want to your next box.
How do I make modifications to my membership order?
Things change, we get it. We are in the process of revamping our My Account section. In the meantime, if you need to change your order (product, color, or frequency), just email us at firstname.lastname@example.org and we will take care of it for you right away!
How do I reserve a pair?
Limited edition colors and prints are released periodically throughout the year and are offered on a first booty in, first booty dressed basis while supplies last.
Will I ever receive the same print or color more than once?
We prefer to mix it up but you may receive duplicates from time to time depending on what color profile you selected. Think of it as backup in case your favorites are in the wash or accidentally left at a sleepover.
How do I get into my account if I can’t login or forgot my password?
First things first, be sure to select the bubble next to "Returning Customers" and then click on the words "Forgot Password?” just below the "Sign In" button.
Once you've clicked "Forgot Password?" simply type out the email you registered with us and we will automatically send a password reset email to your inbox. That means you’ll need to check your inbox and open up that email next.
Once you receive a password reset email you have 24 hours before it expires to open it up, click on the link inside and create a new password.
Can I skip my next box or adjust my next delivery date?
Of course, we’re as stretchy (flexible) as our underwear! The “SKIP” button allows you to skip your next box. You can find this button in your "My Account" section where you can also update your box. After that, your subscription will be reactivated and pick up as usual. We allow max 2 skips in a row.
Why are EBY undies so damn comfortable?
Two words; flocking technology.
It sounds technical, because it is. It means you get seamless support and contouring – without the panty line. It’s also the reason our undies don’t ride, slide, or dig into your assets. Instead they work as one with you so you can run, shape, and shift the world.
How do I care for my pieces?
Treat them how you’d like to be treated: with care. While our undies are built to kick ass in, washing machines can be harsh and may affect the delicate material. When you can, hand‑wash in cold water with detergent made especially for delicates. This will help avoid rips, faded fabrics, and make your undies feel happy and loved.
After hand‑washing, lay flat on a drying rack or hang over a waterproof surface. Take ten minutes to do it at night, and in the morning you’ll have clean, dry undies waiting for you.
What sizes do you carry?
We carry women’s sizes XS‑4X.
How do I know what size I wear?
Look at this fancy chart we made:
What are your undies made of?
EBYs are the most comfortable undies in the game. They are made up of 85% nylon and 15% spandex. And they always include a cotton-lining because hygiene matters.
Do you offer free shipping?
Of course, just select the free shipping option.
What’s my order status?
Once your order has shipped, you will receive a shipping notification email. You can email email@example.com at any time to get your most up to date tracking info and check the status of your order.
How long will my order take to arrive?
It depends where you live and which shipping option you choose. Please allow 2-3 business days for your order to be processed.
Free Shipping: 5 - 9 business days
In the US, we send our packages using DHL Smart Post if under 8 oz and using FedEx Smart Post if over 8 oz. FedEx picks up your package for the first half of the journey, and then passes it off to the USPS—so it goes from your local Post Office to your doorstep. This allows us to ship anywhere the USPS ships, including physical addresses and PO Boxes.
Where do you ship?
We currently ship all states and territories the United States, including Puerto Rico. Shipping to locations outside of the continental US tends to take a bit longer.
We’re working on speeding up our delivery times.
Do you ship Internationally?
Hello, international woman of mystery. Unfortunately, we don’t currently have the systems set up to offer international shipping.
But don’t worry, we're working on it. We have big plans for world domination.
Send us an email firstname.lastname@example.org and let us know where you’re from and we’ll make sure we add your hometown to our list.
I just received my box and there’s no packing slip. What gives?
Not only are we empowering women, but we’re also trying to minimize our carbon footprint and save the planet. We attempt to reduce paper wherever possible. You should have received a copy of your purchase info in your email confirmation when you placed the order. If you need a paper copy and the email confirmation just doesn’t cut it, or you don’t have a printer, email us at email@example.com and we’ll mail you one.
How do I return an item?
Why would you want to return the best undies in the world? We’re confident you’ll love the fit, feel, and style of our products. But if you’re not 100% happy with your purchase, we're here to help. Due to hygiene reasons, underwear returns are handled on a case by case basis.
- Email firstname.lastname@example.org within 30 days of receiving your delivery with the below info so we can review your request:
- Order number
- Item for return
- Reason for the return (we take feedback to heart)
Note that we do not perform direct exchanges. Instead, follow the above process and indicate you'd like a merchandise credit ‑ you'll be able to use that towards your new EBY purchase.
When will I be billed?
You’ll be billed for your first box with your initial purchase. You’ll then fall into our regular billing and shipping cycles.
Your membership will be renewed the 1st of every month if you are a monthly subscriber, and the 1st of every 3 months if you are a quarterly subscriber. If you are a monthly subscriber, and your initial order is placed after the 20th of the month, your second order will be billed on the 15th and then fall into our regular billing/shipping cycle.
If you choose to pay for a whole year upfront, you’ll pay in full with your initial order and will not be billed monthly — you’ll be billed for another year after your 12th box.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover. We do not accept PayPal or pre‑paid cards at this time, but we’re working on it!
I see 'Stripe' on my bank statement—what’s that?
Stripe is one of our payment partners. In some cases, you might see 'Stripe' (or a variation of Stripe) on your credit card statement within the first 24 hours of placing your order. Within a day, EBY should appear on your statement in its place. If you have any questions or concerns about this, just send us an email and we’ll chat it through.
Can I cancel my membership if I’ve already paid for the full year?
If you’re finding EBY isn’t for you, memberships that have been paid for a year upfront can be canceled within the first month. Just reach out to us at email@example.com and we'll take care of it.
Beyond your first month, your yearly membership isn’t so easily canceled. Before you walk away we’d like to try and find a solution.
Don’t like your undies? Email us and we can look for a style that you prefer. Maybe you have too many undies? You can always skip your next shipment, no problem.
We want to work with you until you are happy with your membership so please email us at firstname.lastname@example.org.
How do I cancel my membership online?
Don’t like your undies? Email us and we can look for a style that you prefer. Maybe you have too many undies? We can pause your membership. You’re moving to a nudist colony and no longer have any need for undies? We understand, say hi to Belle for us.
On a serious note, if you want to cancel your membership, please send us a note at email@example.com.
What is the EBY Emissary Program?
This is what other brands often call an affiliate or ambassador program. We chose the word Emissary because it means ‘a person on a mission.’
Our EBY Emissaries are a force to be reckoned with. Their mission is to spread the EBY word.
In return they get free undies, events, swag and the opportunity to visit a microfinance institution. More importantly, they get to have an impact and see real results for real women. Women who are just like you; movers, shakers and game changers.
- A huge fan of comfy undies?
- Outgoing and sociable?
- Considered an influencer or motivator of action in your community?
- Someone’s who’s interested in being part of a revolution?
Hell yes? Then you should join us. Click here to find out more.
How do I become an EBY Emissary?
For now, email firstname.lastname@example.org to join our Emissaries list. We are still ironing out all of the details for our Emissary Program but will have more details for you soon!
What would I do as an Emissary?
Your number one mission is to spread the word about EBY through your community. That could be through your campus, your friendship or work network, or your family.
We are still ironing out all of the details for Emissary Program, but will have more details for you soon!